By Kathleen D. Pagana, PhD, RN

Etiquette is more than just which fork to use. It’s about handling business meetings and PDAs appropriately. It’s about cultivating your career, and it’s essential for nurses’ career success—from new graduates to seasoned leaders.

Popular author and speaker Kathleen Pagana, PhD, RN, transfers her teaching style into a book that both informs and delights. Learn from the experience of others through faux pas, good ideas, frequently asked questions, and take-away tips.

The Nurse's Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Career is one of the easiest and most entertaining books I have read recently.... Suggestions are concise, practical and illustrated by scenarios.

–Advance for Nurses

“What a great useful book this is for nurses (and all women!). Thanks for writing it. We need, I believe, to get back to some of these basics. ”

–LeAnn Thieman CSP, CPAE
Speaker Hall of Fame
Co-author of Chicken Soup for the Nurses Soul and Chicken Soup for the Nurses Soul, Second Dose.

“The Nurse’s Etiquette Advantage is a must-read for all nurses who want to boost their confidence and credibility and avoid embarrassment in their personal and professional life. The advice offered is the perfect complement to clinical education and experience. It will assist any nurse in developing into a well-rounded, socially adept professional.”

–Donna Cardillo, MA, RN
Nursing Career Guru
Dear Donna Columnist for Nursing Spectrum/NurseWeek

Have you heard the adage that the hard stuff is easy and the soft stuff is hard? The book itself is packed with pearls of wisdom around “soft stuff” you can do, beyond your excellent clinical skills, to be more successful. ...This book of etiquette can be used with patients, families, peers, and professional partners in multiple settings.

–Nursing Administration Quarterly

“Nurses who know how to perform well in business, social, and professional situations will succeed. This book takes what could be a dull subject and makes it fun!”

–Karlene Kerfoot, PhD, RN, CNNA, FAAN
Vice President/Chief Clinical Officer
Aurora Health Care
Milwaukee, Wisconsin

“The Nurse’s Etiquette Advantage is a must-read for nursing students who want to advance their career with finesse and grace. It is a good reminder that ’you never get a second chance to make a first impression!’”

–Diane J. Mancino, EdD, RN, CAE
Executive Director
National Student Nurses‘ Association and the Foundation of the NSNA

“With her background as a nurse, educator, consultant, and professional speaker, Kathleen D. Pagana provides practical advice that will take you from your first nursing position to the boardroom. This straightforward, easy-to-read guide is interesting, informative, and helpful in both business and social settings. The Nurse’s Etiquette Advantage addresses modern realities such as smoking, technology, and body piercings and provides fresh guidelines on etiquette from a nursing perspective. You can feel reassured that you are behaving the correct way when you arm yourself with the wisdom and knowledge found in The Nurse’s Etiquette Advantage.”

–Peg Gray-Vickrey, DNS, RN
Interim Provost, Vice President of Academic Affairs, and Professor of Nursing
Florida Gulf Coast University

“I absolutely love this book. It reads so easily and provides incredible insight into professional etiquette. The author has provided a wonderful resource for nurses everywhere!”

– Carol M. Headley RN, DNSc, CNN
Nephrology Advanced Practice Nurse, USA

“I will be requiring this book for both my classes at the RN-BSN level and possibly for undergrads as well.”

– Susan B. Dickey, PhD, RN
Associate Professor, Department of Nursing
Temple University
Philadelphia, Pennsylvania, USA

“This book is terrific; very helpful for developing “professional behaviors (etiquette) and business acumen” for all nurses including those who are just beginning their career in nursing as well as those who “have been there forever.” On behalf of all the nurses, my colleagues and peers, I thank the author for taking interest in our cause to build professional nurses and professionalize nursing. ”

– Cora G. Barrios, RN, BSN, MSN, CHN
Consultant and Provider, Nursing/Healthcare
International Educators Group, Inc.

The Nurses Etiquette Advantage is “a must-read for professional nurses,” says AORN. Readers learn practical tips through a useful question-and-answer format covering cultural, social, collegiate, and professional settings. “Dr. Paganas book may be all that stands between you and the corner office. ”

– AORN Journal book review

You will learn how to write a good business letter, what to order off the menu at a working lunch, what to say when; basically how to perform well in business, social, and professional situations...This book is a “good read for anyone interested in presenting him- or herself excellently.”

–Journal of Christian Nursing

Etiquette, sometimes a stuffy subject, has suddenly become fun. Pagana, a nurse, educator, and consultant, provides essential etiquette skills. This book provides “straightforward and practical information to navigate readers through awkward and challenging situations.”

–Nursing Spectrum/NurseWeek

This book is also available as an e-book (electronic format). Click here for more information.