By Vicki Hess, RN, MS
Nurse managers often find themselves performing a balancing act. A typical day involves solving personnel crises, managing administrative expectations, and providing solid leadership all while remaining a champion for patients’ well-being.
The Nurse Manager’s Guide to Hiring, Firing & Inspiring empowers nurse managers to be successful in all aspects of their positions. This book offers a wealth of tools and tips for hiring the right person for the right job, making key personnel and budgetary decisions, improving employee morale, and more.
About the Author
Vicki Hess, MS, RN, CSP, is the founder and principal of Catalyst Consulting, LLC. She is an expert in employee engagement and workforce and leadership development. She is a certified speaking professional and the author of SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work (CornerStone Leadership Institute, 2008). She is also a regular contributor to the Baltimore Business Journal.
Advance Praise for The Nurse Manager’s Guide to Hiring, Firing & Inspiring
“Vicki Hess has nailed it when it comes to dealing with people. She makes hiring and developing a top notch staff—one of the most daunting challenges for any nurse manager—look easy. Clearly a firm believer in getting it right from the beginning, she provides clear steps to hiring without a hitch, followed by a healthy dose of on boarding, coaching and development, open communication, and relationship building. And when saying good-bye is a reality, she brings maturity and dignity to the process. You will be growing your staff with the attention and pride you would give to a finely tended garden. The ultimate self-help guide to those who work best when they work effectively through others.”
–Nancy M. Valentine, RN, PhD, MPH, FAAN, FNAP
Senior Vice President and Chief Nursing Officer
Main Line Health
Bryn Mawr, Pennsylvania
“At long last a practical, down to earth, step-by-step guide to hiring and keeping top talent. Not only will Hess’ book enhance any manager’s practice, it has the potential to positively impact the entire nursing management culture. A must read for managers at every level.”
–Donna Cardillo RN, MA
President, Cardillo & Associates
Professional Development Seminars
Keynote speaker, author, and columnist
“In todays health care delivery system, nurse managers must have exquisite leadership and management skills. The challenges require innovation and inspiration. Hess provides managers with helpful skills and best practices. This book is a wonderful reference for our managers.”
–Jeanette Ives Erickson, RN, MS, FAAN
Senior Vice President for Patient Care Services
and Chief Nurse Executive
Massachusetts General Hospital
Boston, Massachusetts
“Chief nursing officers understand that the nurse manager is vital to the success of the nursing division and thus the organization overall. The unit focus, morale, attitude, commitment, teamwork, and patient outcomes will flow from the skills and leadership of the nurse manager. Vicki Hess’ book provides a practical and readable roadmap for ensuring any nurse manager has the knowledge and tools to create a work environment that will attract and retain quality bedside leaders—a Magnet work environment. Enjoy and embrace the pearls of wisdom.”
–Beth Houser, RN, DNSc, FNP, NEA-BC
Chief Nursing Officer
Baylor Regional Medical Center
Grapevine, Texas
Co-author, Pivotal Moments in Nursing, volumes I and II
and Words of Wisdom From Pivotal Nurse Leaders
“Some of the most important work that successful nurse managers do involves getting the right people on the team, inspiring them to great achievements, and working constructively with the people who are not able to achieve the stated goals. The Nurse Manager’s Guide to Hiring, Firing & Inspiring offers excellent content and concrete how-to advice that is readily applicable to the work of every nurse manager. Vicki Hess has made a difficult role more clear and understandable for the new and also the experienced nurse manager with this lively and instructive guide. This is a book that should be on every Nurse Manager’s shelf.”
–Karlene M. Kerfoot, PhD, RN, NEA-BC, FAAN
Vice President and Chief Clinical Officer
Aurora Health Care, Milwaukee, Wisconsin
“ Nurse leaders have the toughest job in the world. In the midst of countless other responsibilities they must hire the right people, get them engaged and aligned, and move low performers up or out. Vicki Hess understands that when leaders get this part of the job right, many other problems resolve themselves. Her book makes their lives easier. The Nurse Managers Guide to Hiring, Firing & Inspiring lays out a practical, workable system for building the kind of team that gets excellent results – over and over again. ”
–Quint Studer, CEO of Studer Group
Author of Straight A Leadership: Alignment, Action, Accountability
Click here for the electronic version of this book.
To view the table of contents, click here.
To view sample pages from this book, click here.
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